Say hello
Missing pieces, wholesale, a set that arrived unhappy, or which one to buy for a very specific six-year-old. Usually answered the same day.
Three ways in
Write to us
The workshop
Arch 214, Bohemia Place
London E8 1DU
Not a shop, sadly — four people, a router and a lot of sawdust. Orders go out from here every weekday afternoon.
When we reply
- Monday – Thursday Today
- 09:00 – 17:00
- Friday Today
- 09:00 – 15:00
- Weekend Today
- Closed
Missing-piece requests are posted the next working day, always.
Asked most often
The set name and the part number from the back of the booklet — that is it. If the booklet is also missing, a photo of the gap works. We post replacements free anywhere we ship, with no time limit.
Until it is packed, which is usually the same afternoon. Write to hello@example.com with the order number and Eli will catch it if it is still on the bench.
Yes. Nurseries and schools get 25% off from ten sets with an invoice; independent shops work on standard wholesale terms. Send a rough list and we will come back with a quote and lead time.
Free, on every order. Tick the box at checkout, leave your message, and it arrives in banana tissue with a kraft sleeve and a handwritten card.
Not really — it is an arch with four people and a router in it, and there is nowhere safe to stand. We do open it twice a year for the drop weekends and announce that on the drop list.